Shipping & Returns
We offer flat rate shipping to the United States and metered shipping elsewhere. We ship from Redwood City, California.
We use USPS and Fedex for all orders, to ensure that your products get to you quickly and without damage. Your order will ship within approximately 2-5 business days from the time it is submitted (this does not include Carrier handling or transit time).
We make every effort to process your order as quickly as possible. We do not guarantee same day shipping, however, in stock items will typically ship within 1-2 days after you place your order.
Shortly after placing your order, you will receive an email confirming that we have received your order. You will receive a second email when your order ships.
Once an order is scanned and delivered to the destination as indicated on the order, the responsibility of the purchased goods are passed onto the recipient (i.e., the customer).
We are happy to ship anywhere in the World, and are doing so regularly (Australia, Japan, Canada, etc.)
Please note that we typically are not able include tracking and may take up to 8 weeks or longer for the shipment to arrive. Once we deliver the merchandise to the mail carrier, you will assume the risk of loss and title for the merchandise and Tourneur Goods cannot provide refunds if your items are lost.
You are responsible for import taxes or other customs fees for your package. Please note shipments can be held in customs for a long period of time and it is beyond our control. In this case, we would advise you to contact your local customs office directly. If you decide to refuse any shipments, Tourneur Goods will not process refunds of any kind.
Every country has its own shipping rules and regulations that restrict certain items from passing through customs. We are not responsible if your items are held at customs, and we are also unable to provide refunds under such circumstances. If you are an international customer, please take some time to refer to the list of items restricted by your country before placing your order on USPS country restrictions regulations page
We want you to be totally satisfied with your purchase.
Items may be returned for a refund within 30 days of the original purchase. Items must be in the original, new condition, have all tags attached, be unused and undamaged.
If the items are not in "sellable condition", they will not be accepted.
Please contact us to initiate a return prior to sending any items back to us. Once we receive the items in good condition, we will refund the full amount for the value of the item minus the shipping cost and a restocking fee of $7.
We do not handle exchanges, but would be happy to help you process a return and refund. When the refund is processed, you may place your new order.
We do not offer returns or exchanges for products purchased through locations other than Tourneurgoods.com.