Product Shipping & No Returns Policy

We offer flat rate shipping to the United States and rest of the world.

We use USPS and UPS Ground for all orders, to ensure that your products get to you quickly and without damage. Your order will ship within approximately 2-5 business days from the time it is submitted (this does not include Carrier handling or transit time).

We make every effort to process your order as quickly as possible. We do not guarantee same day shipping, however, in stock items will typically ship within 1-2 days after you place your order.

Shortly after placing your order, you will receive an email confirming that we have received your order. You will receive a second email when your order ships.

Once an order is scanned and delivered to the destination as indicated on the order, the responsibility of the purchased goods are passed onto the recipient (i.e., the customer).

International Shipping

We are happy to ship anywhere in the World, and are doing so regularly (Australia, Japan, Canada, etc.)

Please note that we typically are not able include tracking and may take up to 8 weeks or longer for the shipment to arrive. Once we deliver the merchandise to the mail carrier, you will assume the risk of loss and title for the merchandise and Tourneur Goods cannot provide refunds if your items are lost.

You are responsible for import taxes or other customs fees for your package. Please note shipments can be held in customs for a long period of time and it is beyond our control. In this case, we would advise you to contact your local customs office directly. If you decide to refuse any shipments, Tourneur Goods will not process refunds of any kind.

Every country has its own shipping rules and regulations that restrict certain items from passing through customs. We are not responsible if your items are held at customs, and we are also unable to provide refunds under such circumstances. If you are an international customer, please take some time to refer to the list of items restricted by your country before placing your order on USPS country restrictions regulations page

No Refund and No Return Policy

All sales are final. We do not offer refunds or exchanges for any products or services purchased, except as required by law.

Defective or Damaged Items. If you receive a defective or damaged item, please contact us immediately via email with details of the product and the defect. You must notify us within 5 days of receiving the item. Depending on the situation, we may offer a replacement or repair at our discretion.